Potter County Jail Roster

Potter County Jail Address and Phone Number

Potter County Detention Center
13100 NE 29th Avenue
Amarillo, TX 79111
Phone: (806) 335-4100

Use the detention center number for questions about a person in jail. The sheriff's contact directory lists a separate administrative office at 13103 NE 29th Avenue, reached at (806) 379-2900. Check the street number before setting out.

Potter County Jail Visiting Hours

The Potter visitation schedule assigns each person a weekday by the first letter of their last name. Visiting hours are 8:30–11:30 a.m. and 6:30–9:30 p.m., Monday through Friday. All times are local to Amarillo, in the Central time zone.

• Monday: Last names A–D.
• Tuesday: Last names E–J.
• Wednesday: Last names K–N.
• Thursday: Last names O–R.
• Friday: Last names S–Z.

The published allowance is two 20-minute, in-person, non-contact visits per calendar week, Sunday through Saturday, subject to visiting privileges. Confirm how to arrange those visits on the assigned day. Registration opens 15 minutes before visiting hours; everyone must register before entering.

Visitor ID, Children and Clothing

The sheriff's visiting rules require current photo identification: a Texas or out-of-state driver's license or ID card, military ID, or alien identification card. A paper license needs accompanying photo identification with the correct address. Ask about any document outside that list.

Two adults, or one adult with children under 16, may visit at a time. The accompanying adult is responsible for the children's behavior. Wear proper clothing, including a shirt and shoes; ask the visitation staff about an outfit if you are unsure.

Leave phones, cameras, purses, bags, packages and umbrellas out of the visiting area. Glass baby bottles, strollers and baby toys are also prohibited. Smoking is not allowed.

Visitors held at the detention center within the past six months are ordinarily barred. The inmate's legal spouse, parent or child may seek an exception with supervisory authorization. Confirmed immediate-family emergencies and trips exceeding 150 miles may qualify for discretionary special visits, limited to two in 30 days. Obtain approval before traveling.

Sending Mail and Photos to an Inmate

Ordinary letters and photos go to the TextBehind processing address below. Mail is reviewed and scanned for tablet access under the inmate correspondence instructions. This mailing arrangement took effect December 1, 2023.

Potter County Detention Center
Inmate's Name and SO#
P.O. Box 247
Phoenix, MD 21131

Write the person's name and SO# clearly on the envelope or postcard, along with your return address. The SO# is the Sheriff's Office number shown in the official jail roster. For a delivery problem, email info@TextBehind.com.

Send legal mail, court documents and approved publications directly to the detention center at 13100 NE 29th Avenue, Amarillo, TX 79111. Do not mail money orders or cashier's checks; the sheriff says they will be returned.

Books and Personal Property

The sheriff's FAQ allows paperback books and a small soft-cover Bible from a publisher or distributor, sealed in a mailing box. Books become jail-library property after use or release. Newspapers, magazines and other periodical subscriptions are prohibited; unapproved property may be returned at the sender's expense.

An inmate may request that personal property be released to a visitor, with staff completing the paperwork. Call about pickup arrangements. Get specific approval before bringing clothing, glasses or other personal items to the jail.

Commissary Deposits and the Lobby Kiosk

Potter directs deposits to Access Corrections Secure Deposits, online or at the visitation-lobby kiosk. Follow the official commissary instructions to reach the service. Support is available at (866) 345-1884, 24 hours a day.

The kiosk accepts cash, credit and debit cards, but not prepaid cards. Bring U.S. bills of $5 or more; neither the machine nor the visitation officer makes change. Confirm transaction charges and limits with the service before paying.

Ask the jail before delivering a money order in person: the public defender's page mentions that option, while the sheriff's current deposit instructions do not repeat it. The prohibition on mailing money orders is explicit.

Phone Calls and Video Visits

Inmates can make collect calls from their housing areas; the jail does not accept incoming calls to them. To stop calls to your number, ask the detention center for a call block.

The ConnectNetwork facility listing identifies AdvancePay Phone for Potter County, Texas. AdvancePay funds calls to the receiving phone number. Check the facility selection and current charges when setting up an account; keep phone funding separate from a commissary deposit.

Call the detention center to confirm whether remote video visits are currently available and, if so, which booking service, hours and charges apply.

Medical Care and Prescription Questions

Potter describes round-the-clock responsibility for inmate health care and an on-site medical area, pharmacy and dental room. Corrections staff administer and log prescribed medication, according to the Corrections Division description.

Call (806) 335-4100 and ask for medical staff to discuss prescription information or a proposed medication delivery. The published instructions do not establish family drop-off hours, an accepted-medication list or medical fees. Arrange the handoff with staff before bringing anything.

Bond, Magistration and Court Information

Magistration is scheduled daily at 11 a.m. The public defender's arrest-to-arraignment explanation describes the judge's role in setting bail and the distinction between a cash bond and a bonding-company arrangement. Ask the detention center about the person's current bond requirements and where payment is accepted.

The county's Bail Bond Board publishes a 2026 company list. Use that official directory when checking a company. Confirm the fee and terms directly; this page cannot quote a universal percentage or promise a release time.

For District Court case records, contact the District Clerk's Criminal Department at (806) 379-2313 or criminalinformation@co.potter.tx.us. The clerk's page links to the county's case portal. Check the court or counsel for hearing information rather than relying on a jail-list entry.

Applying for a Court-Appointed Attorney

The Panhandle Area Public Defender and Managed Assigned Counsel program provides an application for appointed counsel. Appointment depends on the court's determination of financial eligibility. For application help, call (806) 242-3415. The Amarillo office is at 900 S. Polk, Suite 206, open weekdays 8:30 a.m.–5 p.m.

The program's family and friends guidance explains how counsel contacts a client in custody. A lawyer's duty is to the client; relatives should not expect access to confidential case discussions simply because they are helping.

Getting to the Detention Center

Panhandle Transit lists Potter County among its service areas and offers curb-to-curb, demand-response transportation. Call (800) 800-6162 at least 24 hours ahead. Give the jail's exact address, your visiting window and the return-trip time; ask for availability and the fare.

Amarillo City Transit generally runs Monday through Saturday, 6:20 a.m.–7 p.m. Call (806) 378-3095 about routes. Check the route and arrange a return ride that fits your visit; the evening visiting window extends past the city's general service hours.

Programs and Custody Notifications

The jail lists GED, life-skills, parenting, recovery and trauma-related programs. Ask staff about current classes and enrollment. A published program listing does not guarantee a place or an earlier release.

For custody-change notices, the sheriff directs readers to Texas IVSS Counties. Notification requests are available with or without an account. Technical and registration support is at (866) 268-8959, 24/7. Use the detention center for a direct custody check; notification services carry their own timing and accuracy limits.

Reporting a Concern to the Sheriff's Office

The citizen complaint procedure provides a form for complaints about staff. A completed formal complaint must be signed before a notary or sworn Potter County deputy. Internal Affairs lists (806) 379-2921 and mikewright@co.potter.tx.us. Anonymous phone or email complaints are accepted, with investigation at the administration's discretion.

Family information reviewed against the linked primary sources on November 1, 2026. The PDF report date above refers to the roster; it is separate from this review of visiting, mail and other facility information.