Caldwell County Jail Roster

Caldwell County Detention Center Address and Phone

The jail is at 2351 Morganton Boulevard SW, Lenoir, NC 28645. For someone in custody, call (828) 759-1510. The Caldwell County Sheriff's Office directory also lists the sheriff's main office at (828) 758-2324 and the Detention Division email at tbailey@caldwellcountync.org.

If your paperwork says Caldwell Correctional Center, it refers to the state facility at 480 Pleasant Hill Road. Use the institution name on the paperwork when checking a location or arranging a visit.

Visiting Someone at Caldwell County Jail

For a visit from home, start with JailATM video visitation. The Caldwell video visit notice confirms the move to JailATM. Check the available appointment and any charge before booking.

The county's detention page lists on-site visits on Saturdays and Sundays and remote visits seven days a week. It posts three Eastern Time windows for both, 8–10 a.m., 1–4 p.m., and 8–10 p.m., with 25-minute sessions. The schedule appears alongside the county's older booking instructions. Call the jail to confirm the on-site reservation process and your time before you drive to Lenoir.

The county's posted visitor rules call for current government-issued photo ID for adults and an accompanying registered adult for minors. Ask how to list children on the reservation. The county also asks visitors to leave phones, purses, and large bags outside the visitation area. Staff may ask a visitor to cover clothing they consider unsuitable. Attorneys and other professional visitors should arrange their visit directly with the jail, since the county publishes different hours for those visits.

Sending Mail to Caldwell County Jail

Family letters, photos, and drawings go through a mail processor for delivery on the recipient's tablet. Call the jail before putting a letter in the mail. The county's webpage lists Box 1612 in Jonesboro, Arkansas, while the dated personal mail notice lists Box 16120. Ask which box is active and which inmate ID to put on the envelope.

The mail notice asks for the facility's full name and state, the recipient's full name and inmate ID, and the sender's full name and street address in the upper left corner. Legal mail and authorized packages go to the facility under separate instructions. Ask the jail for the correct address format and what it will accept before sending a package or arranging attorney correspondence.

Phone Calls, Inmate Deposits, and Commissary

Set Up a Phone Account

The sheriff links to ICSolutions for phone accounts. Call ICSolutions customer care at (888) 506-8407 for a prepaid account, a billing question, or trouble receiving a call.

Put Money on Someone's Account

The county lists Access Corrections for trust account deposits. Its instructions give (866) 345-1884 and facility ID 228645. Check the agency in North Carolina and the recipient's name and ID before paying. If you plan to pay at the lobby kiosk, call first. The county gives different instructions on whether it takes cash.

Order a Care Package

Use the care package link on the county's detention page to reach the catalog. Check that the recipient can receive the order, especially if release or transfer may be close. Ask the jail how an order already on its way will be handled.

Posting Bond and Finding a Court Date

Start with the release order for the case. The sheriff describes three ways to handle a secured bond, including paying the full amount in cash through the Clerk of Superior Court, offering qualifying property, or using a bondsman. Ask the clerk where to pay, what payment it accepts, and what paperwork you need. The bond figures in the sheriff's PDF belong to individual charges.

If you use a bondsman, check the North Carolina license lookup. State law caps the premium at 15% of the face amount of the bond. Ask about collateral separately.

Use the North Carolina Judicial Branch court-date search for the hearing date and location. The county directs court-date questions to the Caldwell County Clerk of Court at (828) 759-3502.

Prescriptions, Glasses, and Personal Property

Call (828) 759-1510 and ask how to get a medication list, allergy information, or a medical concern to the jail's health staff. Ask before bringing a prescription, glasses, or contact lenses. The county handbook describes approval for prescription glasses and review of other medical needs by jail medical staff. It directs people in custody to use the housing-unit kiosk for routine care requests.

Staff inventory belongings at intake. If you need to collect property for someone in custody, ask who can pick it up and what identification or authorization to bring. The county handbook describes intake and property handling.

Getting to the Jail and Checking on a Release

Greenway Public Transportation takes weekday demand-response reservations in Caldwell County at (828) 464-9444. Its posted deadline is noon the previous business day. Give the scheduler the Morganton Boulevard address and the time you need to arrive. Arrange a ride separately for a weekend visit, since the general-public van service runs on weekdays.

Call the jail to confirm a release and where to meet the person before heading over. For custody notifications, contact NC SAVAN at (877) 627-2826 or use the state's registration link.